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Our Policy On Refunds & Exchanges


Published By The Better Business Bureau

InnoMax - America's Finest Sleep Products Refunds and Exchanges Policy:

  • No refunds on any products.

  • Exchanges or credits will cheerfully be given within five (5) business days - on purchases returned unused, in new condition - with the original sales slip and, where applicable, in the original carton with all hang tags, warranty cards and instruction books intact.

  • For the protection of all our customers, we cannot accept returns on items of a personal or intimate nature, special order or custom merchandise, or "final sale" items.

  • If any item we sell is found to be defective at purchase and is immediately returned, we will replace it with the exact item in new condition. If we are unable to immediately exchange or replace it - we will issue a refund.

  • If you should have any questions at all about a possible exchange, please give us a call:
    InnoMax Denver: 303-298-0230 or InnoMax Fort Collins: 970-416-0668.